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Our SLA's plans are of optional purchase and are only required if two hours are not enough on a monthly basis to perform specific tasks assigned to a service or product.
With SLA's we restrict the overflow of support tickets that sometimes, customers submit to quickly find the solution right after the ticket was published. It also grants us the opportunity to provide top-level dedicated and centered support to all customers as well as to manage our time in a way that we may be able to implement more resources to them, without answering to tickets which the answers are on our FAQ's.
Paying for support also means that customers will be paying to be served, with quality and top-priority, without excuses nor major delays, as it happens with most companies which the support is free, but often they completely neglect the customer's needs. Here we believe on the "pay-as-you-go" concept, which also means on other words, "you get exactly what you been paying for". In resume; quality over quantity.
| Emergency Discussion Board Response | You will have top-priority attention from our support team in regards to topic replies |
| Business Hours Phone Support | We will provide support directly through telephone |
| Business Hours Skype Support | We will provide support directly through Skype, with or without voice |
