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With eSupport, you can consolidate all of your organization's e-mail into a single area, using it both as a support desk and a collaborative e-mail client. With no more forwarding and carbon-copying to other parties, eSupport will improve the efficiency of your online operation.
| DNS Services | Domain Registration or transfer may take up to 2 business days to be fully completed |
| DNS Domain Extensions | .biz, .com, .eu, .info, .net, .name, .me, .in, .org, and .us |
| Installation and Setups | Professional installation with all basic setups pre-configured |
| Semi-Managed Services | Includes system supervision, additional basic setups and live assistance for minor issues |
| Full Managed Services | Extended supervision, live assistance, top-priority support, configurations, installations and setups |
| Maintenance Services | Included by default on this package and are free of additional charges |
| Online Training | Only available through Skype, with or without voice call |
| Personalization Services | Deadlines on this service may vary according to requirements |
| Backup Service | High performance backup, restore, and disaster recovery |
| Digital Certificates | Additional information will be required by our Sales Department in order to purchase a SSL |
| Service Level Agreement | We offer 2 (two) hours of monthly support free of charge, however, if you require more time, please purchase an SLA Service |
| SLA Support Tickets | SLA Services are purchased once and SLA's are valid until tickets last |
| Upgrade Turnaround | Typically from 1 to 2 business days after provider releases a new version or security patch |
| Contract Term | Onetime fee for startups except for "Management Services" ( yearly billing circle) and "Backup Service" (monthly billing circle) |
